Instructions on withdrawal

Right of withdrawal for ultimate consumers at the Clearaudio music shop

Exclusively for ultimate consumers of Clearaudio music shop the right of rescission given below is effective.

Right of withdrawal

The ultimate consumer may revoke the contract of sales with Clearaudio music shop within fourteen days in written form, that is by mail, e-Mail or Fax, without being obliged to state the reasons, or otherwise by returning the delivered goods in time. The time limit begins after receipt of this instruction in text form (e.g. letter, fax, e-Mail), but not before receipt of the goods by the recipient (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before fulfillment of our information obligations under Article 246 § 2 in connection with § 312e Section 1 1 and 2 draft Law and our obligations according to § paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 BGB.

You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

In case of an effective rescission, the mutually received benefits are to be returned and any benefits (e. g. interest) surrendered. Can you give us the performance received whole or in part, or only return them in an impaired condition, you must pay us compensation for the value. With the release of things this does not apply if the deterioration is exclusively a result of their inspection – as it would possible for you in a retail store.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Altered or custom made goods and accessories or records which were unsealed or in which the foil package has been opened, are excluded from return.

In addition, you can avoid the obligation to pay compensation for a purpose by putting the goods caused by not using the goods as your property and refraining from anything that could reduce its value. Transportable items are to be returned at our risk. You have to bear the cost of returning the goods.

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

The consumer bears the direct costs of returning the goods.

The return or the return request must be sent to:

clearaudio electronic GmbH
Spardorfer Strasse 150
91054 Erlangen
Germany

Telephone: +49 9131 40300100
Fax: +49 9131 40300119

Email: info[at]clearaudio.de
(If you send us an email, your email is stored electronicallay mail form us, until any time possible revocation by you. Please refer to the content of our Data Privacy Policy.)

Any goods principally have to be sent back in the original packing.

Consequences of making use of the right of rescission

In case of an effective rescission, the mutually received benefits are to be returned and any benefits (e.g. interest) surrendered. Can you give us the performance received whole or in part, or only return them in an impaired condition, you must pay us compensation for the value. With the release of things this does not apply if the deterioration is exclusively a result of their inspection - as it would possible for you in a retail store. In addition, you can avoid the obligation to pay compensation for a purpose by putting the goods caused by not using the goods as your property and refraining from anything that could reduce its value. Transportable items are to be returned at our risk. You have to bear the cost of returning the goods if the delivered goods ordered corresponds and if the price of the returned goods does not exceed an amount of 40 € or if you are at a higher price of the thing at the time of the rescission and has not get the equivalent yet or provided a contractually agreed partial payment.

Otherwise the return is free for you. Packet mode parcels will be picked up.

Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your cancellation or the goods, for us with their receive.

Altered or custom made goods and accessories or records which were unsealed or in which the foil package has been opened, are excluded from return.

The Withdrawal can be explained by using the following Withdrawal form: Withdrawal-Form_EN.pdf